BY PURCHASING THIS SURFBOARD AND PARTICIPATING IN THE SPORT OF SURFING, THE PURCHASER ASSUMES AND ACCEPTS ANY AND ALL KNOWN AND UNKNOWN RISKS OF INJURY OR BOARD BREAKAGE WHILE USING THIS SURFBOARD.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. SURFBOARD RELEASE OF LIABILITY & AUTHORIZATION This surfboard is being purchased as per the size, design and construction of the buyer’s choice. Surfboards are subject to wear and tear, fatigue and even breakage under normal use. Buyer assumes entire responsibility for all upkeep and repair. Manufacturer and seller make no expressed or implied warranties. Surfing involves certain inherent risks, hazards and dangers, which can result in serious, even fatal injuries. A surfboard’s sharp edges and pointed nose can cause cuts and/or puncture wounds. If struck by a surfboard, a surfer may be rendered unconscious in the water, which could result in drowning. Even under normal conditions a surfboard may break which can increase the risk of injury. The risks inherent in the sport of surfing can be greatly reduced by: wearing protective headgear and never surfing alone.
ALL SALES ARE FINAL. RETURNS AND/OR EXCHANGES ARE NOT ACCEPTED UNLESS AUTHORIZED BY EVOLVED SURFBOARDS. BUYER IS RESPONSIBLE FOR ALL DUTIES/CUSTOMS/TAXES/IMPORT FEES. A deposit is required to begin production with the balance due upon completion prior to shipping or board pickup. Down payment forfeited if left more than 30 days after completion or cancellation of order.
An in stock surfboard ordered online or over the phone will ship out within 2-3 business days. Custom/Made to order boards will ship upon completion, which varies depending on the board specifications. Delivery takes approximately 3 to 10 business days (not including holidays). Delivery time depends on your distance from Southern California. Once your order has shipped you will receive an e-mail containing your itemized order, shipping carrier, tracking number, and estimated ship date.
All shipments are given the choice of home or business delivery. Delivery to a business is always recommended. For home deliveries all freight shippers charge a residential fee. They may charge a fee for multiple delivery attempts if you’re not home, so we encourage deliveries to a business address. This does NOT include home businesses. ALL CLAIMS MUST BE MADE AT TIME OF DELIVERY, meaning you must document any damages on the delivery paperwork, you do have the right to refuse a shipment that is damaged.
Any claims made after delivery may be refused by Evolved Surfboards as this is considered concealed damage by our freight companies. We do not ship replacement boards for concealed damages, we do however cover the cost of repair up to 10% of the cost of the board with approval. All deliveries require a signature. All surfboard sales are FINAL.
Damages are very rare. It is very important that you inspect your package at the time of delivery. If you notice any damages to the box or, more importantly, to your surfboard, you must note any damage on your bill of lading. This allows us to make a claim with the shipper. If damages are not noted on your bill of lading at time of delivery, we may not be able to make a claim. If you have received a damaged shipment please contact us BY email within 48 hours of delivery to start the claim process. Claims will not be accepted after 48 hours. In the unlikely case your board is catastrophically damaged you may refuse the shipment and you will be fully refunded once we receive your order back from the shipper.
Customers who experience minor damages during shipping may have their board repaired. Evolved Surfboards will pay for the repair up to 10% of the board’s cost. To qualify, Evolved Surfboards must receive digital photos of the damage and a quote for the repair ahead of time.
Boards damaged from shipping can be refused from shipper:
All damage claims must be made within 2 days of receipt of shipment. Damage claims must be documented with pictures, and board must be unwaxed and unused. Surfboard claims will not be accepted if boards have been ridden.